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Friday, May 21, 2010

Uncompromising Customer Service

Yesterday as I was finishing my NASM Textbook (yay!) I had some activities to do for the last chapter in my study guide. The last chapter was about professional development, which is why I am getting this certification in the first place, so it was a great way to end the curriculum. Anyway, there was a question that asked, "What does uncompromising customer service mean to you?" Wow. What a great question for everyone, huh? Well, I'll share my thoughts. To me, uncompromising customer service is an ideal to strive for. It is more than just selling a product or even providing a service. It is more than handing someone a towel or grabbing someone a fork. It's much more than any job description can ask for. I believe uncompromising customer service can be achieved (or can be almost achieved) by always imagining yourself as the customer/client. Imagine what your needs are or would be and what would exceed your expectations as this customer. Then, provide and give 100% of yourself to providing what they want. You have to live, eat, sleep, and breathe to help others. And this can be for your job, your family, friends, etc. Enrich your life by helping others, and you will achieve greatness in the process.

Zig Ziglar says this, "If you can help enough people get what they want, you can have everything you want." That really puts it perfectly, and can be applied to all situations. What does uncompromising customer service mean to you? Think of ways in your job and in your life that would help you achieve this, and I encourage you to write them down and examine what you are doing. If you don't believe in what you are doing, then find something you believe in, and dedicate yourself to it. Only then will you even care about helping others, and only then can you begin to become uncompromising. Please post some thoughts, and have a great Friday everyone! Thanks for reading!

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